Refund policy

Sicario Bikes Return & Exchange Policy

At Sicario, we build machines engineered for power and performance. If your ride isn't exactly what you expected, we want to make it right. Because our bikes are high-performance vehicles, we maintain a strict, streamlined return window to ensure every machine in our lineup meets our rigorous standards.

1. The 14-Day Return Window

You have 14 calendar days from the date of delivery or in-store pickup to initiate a return or exchange for a Sicario bicycle. Requests made after 14 days do not qualify for a return or refund.

2. Return Conditions & Criteria

To eligible for a full refund (minus shipping and handling fees), the bicycle must be returned in showroom condition:

  • Unridden & Clean: The bike must be entirely free of tire wear, dirt, scratches, or any signs of outdoor road use.

  • Original Packaging: The bike must be packed securely in its original box with all protective factory foam, inserts, manuals, tools, and components intact.

  • Electronics & Battery (For E-Models): The battery must not have undergone any unauthorized charging cycles, and keys, chargers, and digital displays must be returned entirely undamaged. The odometer must read less than 5 total miles from initial testing.

3. Freight, Shipping, & Restocking Fees

  • Return Shipping: Due to the weight and oversized nature of high-performance bikes, customers are responsible for return freight costs. We can issue a prepaid freight shipping label, and the actual cost of shipping (typically ranging from $100–$250 depending on your region) will be deducted from your final refund.

  • Restocking Fee: A standard 15% restocking fee applies to all returned bikes to cover professional diagnostic testing, safety inspection, and repackaging by our technicians.

  • Packing Responsibility: Damage incurred during return transit due to improper packing is the customer's sole financial responsibility. We strongly recommend using the original factory packing layout.

4. Non-Returnable Items

We cannot accept returns or process refunds for:

  • Bikes that have been modified, tuned, or altered from factory specifications.

  • Damage resulting from accidents, drops, stunting, or improper assembly by the customer.

  • Custom-ordered color lines, personalized builds, or items explicitly marked as "Final Sale" at the time of purchase.

How to Initiate Your Return

1.Request a Return Merchandise Authorization (RMA):Days 1–14.

Contact our support team at support@sicario.com with your original order number and invoice. Unauthorized returns without an approved RMA will be rejected at our warehouse.

2.Box the Bike Securely:Pre-shipping.

Break down the bike carefully and pack it into its original box. Ensure the frame, chain, and core power components are securely wrapped with the original protective packaging to prevent shifting during freight travel.

3.Ship to the Inspection Facility:Transit.

Affix our provided freight shipping label to the outside of the box and arrange for carrier pickup or drop-off at an authorized freight center.

4.Technical Inspection & Refund:5–7 Business Days.

Once the package arrives at our facility, our technicians will conduct a full physical and diagnostic inspection. Upon approval, your refund (minus freight and restocking fees) will be processed back to your original payment method.

Damaged or Defective Deliveries: If your Sicario bike arrives with shipping damage or a manufacturing defect, do not ride it. Contact us within 48 hours of delivery with photos of the packaging and the bike, and we will expedite a replacement or repair at zero cost to you.