Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: June 1, 2026

Thank you for choosing Sicario. Because our vehicles are high-performance machines equipped with industrial-grade powertrains and specialized lithium-ion battery configurations, they require specialized freight handling. This Shipping & Delivery Policy outlines our strict protocols, transit timelines, and liability boundaries.

By completing a purchase on our platform, you explicitly agree to the terms and constraints detailed below.

1. Shipping Methods & Carrier Hand-Off

  • Oversized Freight Delivery: All Sicario bicycles and e-vehicles are shipped completely protected in heavy-duty crates or heavy-ply boxes via specialized LTL (Less-Than-Truckload) freight carriers (e.g., FedEx Freight, Estes, R&L Carriers).

  • Signature Mandatory: Due to the high value and specialized nature of our products, all vehicle deliveries require a direct physical adult signature (18+) upon delivery. The freight carrier will not, under any circumstances, leave a vehicle unattended, on a doorstep, or with a minor.

  • Delivery Appointments: Once your shipment reaches your local delivery terminal, the freight carrier will contact you via the phone number provided at checkout to schedule a specific delivery window. Failure to respond or coordinate a delivery window within 48 hours may result in carrier storage fees or the shipment being returned to our facility at your expense.

2. Fulfillment Timelines & Ground Transit

  • Processing Windows: Standard stock orders are processed and prepared for freight pickup within 3 to 5 business days. Custom color lines, personalized builds, or pre-order allocations will follow the specific production timeline clearly stated on the product page at the time of purchase.

  • Transit Estimates: Standard domestic freight transit typically takes between 5 to 14 business days, depending on your geographical region.

  • Delays Outside Our Control: While we work exclusively with top-tier logistical networks, Sicario is not liable for transit delays caused by carrier network congestion, severe weather events, customs processing, labor strikes, or mechanical infrastructure failure. Shipping dates provided at checkout are estimates, not legal guarantees.

3. Shipping Restrictions & Legal Compliance

  • Lithium-Ion Hazards (DOT Regulation): Our high-voltage battery packs are legally classified as Class 9 Hazardous Materials. Due to strict FAA federal aviation laws, all vehicles must travel via ground freight only. Air-freight or expedited overnight shipping is not legally available.

  • Geographic Boundaries: We ship to the contiguous United States. Shipping to Alaska, Hawaii, Puerto Rico, or international territories requires custom freight forwarding quotes and explicit approval from our logistics team before an order can be completed.

  • No P.O. Boxes or APO/FPO: Because our products travel via major commercial freight liners, we cannot deliver to P.O. Boxes, military bases, or APO/FPO addresses.

4. Crucial Inspection Protocol & Transit Damage

IMPORTANT: YOUR RECOURSE FOR TRANSIT DAMAGE EXPIRES UPON SIGNING THE CARRIER DOCUMENTATION.

Every Sicario machine leaves our facility after passing a rigorous 100% quality-assurance inspection. Once the carrier takes possession, physical liability shifts to the carrier. You must follow this inspection protocol exactly:

 

1.Visually Inspect the Box/Crate:Before signing.

When the truck arrives, inspect the exterior packaging before the driver leaves and before you sign anything. Look closely for fork-lift punctures, crushed corners, open bands, or deep gouges.

2.Document with Photography:Immediate Action.

If you spot any structural compromise to the box, take clear, high-resolution photos from multiple angles immediately, showing the damage relative to the carrier’s truck or labels.

3.Note Damage on the Bill of Lading (BOL):The Legal Slip.

If there is visible damage, you must write "DAMAGED UPON ARRIVAL" or "SUBJECT TO INTERNAL INSPECTION" on the driver’s delivery slip or digital keypad before signing. If the package is severely destroyed, refuse the delivery entirely and write "Refused Due to Damage" on the slip.

4.Report to Sicario Support:Within 48 Hours.

Notify our logistics team at shipping@sicario.com within 48 hours of delivery or refusal. Include your order number, photos of the box, and a copy of the noted BOL. Failure to note damage on the delivery slip releases the carrier and Sicario from liability for cosmetic or structural transit damage.

 

5. Address Changes, Redirection, & Failed Deliveries

  • Address Restrictions: For security and fraud prevention, address modifications requested after an order has cleared processing cannot be accommodated. Please verify your exact shipping credentials before finalizing payment.

  • Interception Fees: If a shipment must be rerouted or intercepted mid-transit due to a customer input error, a carrier-imposed rerouting fee (typically $75–$150) will be charged to the customer before the change is authorized.

  • Undeliverable Shipments: If a carrier makes multiple failed attempts to contact you or deliver your vehicle within their standard holding window, or if you refuse a perfectly intact shipment without authorization, the shipment will be returned to our fulfillment hub. The original freight cost, the return freight cost, and our standard 15% restocking fee will be subtracted from your final refund.

6. Stolen Shipments & Missing Parcels

Our tracking data serves as the official legal proof of delivery. Once the freight carrier records a signed delivery at your designated address, risk of loss completely passes to you. Sicario is not financially responsible for theft, mysterious disappearance, or unauthorized access to the vehicle after a successful, signed delivery has been executed by the carrier.

Legal Inquiries & Contact

For tracking status, custom freight quotes, or logistical assistance, reach out directly to our operations department:

Sicario LLC

ATTN: Logistics & Fulfillment Division

support@sicario.bike